Mahesh
Kalbhor
Principal Product Manager|Enterprise Agentic AI|Digital Transformation
Turning AI into Revenue + Cost Savings — 20+ years driving $100M+ programs
Bridging Vision & Execution
I lead AI product strategy and enterprise programs that turn vision into results. With 20+ years across B2B and consumer platforms, I align stakeholders and deliver products that drive growth, reliability, and customer experience.
I translate vision into portfolio roadmaps and delivery governance, bridging product strategy and execution. I build AI-First, API-First, Data-Driven, Scalable Platforms that accelerate integration and innovation, delivering outcome-focused programs that drive revenue growth, cost reduction, faster time-to-market, and higher NPS/CSAT.
Innovative
Powered by AI, analytics, and enterprise modernization
Scalable
Designed for global adoption and performance at scale
Value-Driven
Focused on ROI, customer success, and measurable outcomes
The Journey
Principal, Business Systems — AI + Automation Platforms & Digital Experience
Jan 2026 - Present · Atlanta, GA
- →Lead AI-powered Tier1 bot/virtual agent strategy to expand self-service
- →Drive ITSM backlog governance and prioritization with AI and automation
- →Improve AI-assisted digital support journeys across portal, knowledge, and catalog
Principal Product Manager
Aug 2018 - Dec 2025 · Greater Atlanta Area
- →Led product vision, multi-year roadmaps, and budgets ($100K-$50M) for wholesale, SaaS, and AI/ML-driven platforms
- →Led groundbreaking Gen AI project for Partner Configuration Wizard — 80% reduction in manual effort
- →Slashed processing time from 3 weeks to 3 days, boosting accuracy by 95%
Senior Product Manager
Dec 2013 - Jul 2017 · Atlanta, GA
- →End-to-end product lifecycle management for MVNO and IoT partners, supporting 20M wholesale subscribers
- →Led launch of multiple national and international MVNOs, driving $91M annual revenue
- →Spearheaded Next Generation wholesale billing platform
Technical Product Manager (MVNO, IoT, T-Mobile for Business)
May 2011 - Nov 2013 · Greater Atlanta Area
- →Directed billing and data transformation with CAPEX portfolios up to $20M
- →Consolidated 3 billing systems into one — $20M annual OPEX savings, 50M+ accounts
- →Implemented enterprise data warehouse saving $52M in reporting costs
Lead Business Analyst | Enterprise PMO
Feb 2002 - Apr 2010 · Greater Atlanta Area
- →Launched CRM insights platform generating $9M incremental revenue (15x ROI)
- →Built real-time dashboards adopted by 50+ partners
- →Introduced APIs for partner integration and higher CSAT
Project Manager | Web & Data Warehouse Development
Feb 2000 - Jan 2002 · Greater Atlanta Area
- →Leadership in team management and e-commerce solutions
Senior Consultant
Nov 1998 - Jan 2000 · Greater New York City Area
Senior System Engineer
Jan 1997 - Oct 1998 · Bengaluru, India
Software Engineer
Jun 1996 - Dec 1996 · Mumbai, India
Deep Expertise
AI/ML Strategy
MLops, LLMops, KPI frameworks, predictive insights, data governance, decision automation
Retail & Billing
Digital experience, rating & billing, invoicing, monetization, cost optimization
Wholesale & B2B
OSS/BSS modernization, partner onboarding, pricing & offers
Salesforce CRM
Sales, CPQ, Service — pipeline management, quoting, service operations
ServiceNow
Now Assist, Virtual Agents, Predictive Intelligence
Workday HCM
AI Chatbots, integrations, compliance, payroll accuracy, close optimization
FinTech & Payments
Authorization, billing & settlement, risk/chargebacks, regulatory compliance
Supply Chain
SAP OER — track-and-trace, serialization, logistics visibility
Cybersecurity (IAM)
Access control, identity governance, audibility
Telecom Systems
5G enablement, network services, catalog/charging, SLA management
Credentials & Honors
Education
Honors & Awards
Certifications
Selected Projects
Enterprise Agentic AI Platform
AI-powered virtual agent strategy driving self-service transformation across enterprise support channels.
Gen AI Partner Configuration Wizard
Automated Change Request processing with Generative AI — 80% reduction in manual effort, 3 weeks to 3 days.
Next-Gen Wholesale Billing Platform
Consolidated 3 billing systems into one unified platform supporting 50M+ accounts with $20M annual savings.
AI PM Switch
Substack publication sharing AI playbooks, product management insights, and enterprise AI strategies.
Let's Talk
Whether it's AI product strategy, enterprise transformation, or advisory — I'm always open to meaningful conversations.